policies

PAYMENTS

Payments are accepted via major credit cards or PayPal.

SHIPPING

Orders ship within 1-2 business days of purchase.  All packages weighing under 13 oz. are shipped via USPS First Class.  Heavier packages will be shipped USPS Priority Mail.

Shipping Rates:
US: $3.75 per item + $1.50 per additional item
Canada: $9.00 per item + $2.00 per additional item
Rest of World: $13.00 + $2.00 per additional item

Please note that larger orders may incur adjusted shipping and handling costs; in this instance I will communicate with you directly to determine the best shipping option.

*** INTERNATIONAL CUSTOMERS ***

Customers outside of the United States are responsible for any customs fees or other international charges. Please be in touch with your local post or customs office regarding their policies.

RETURNS

I am happy to accept returns if you are not completely satisfied with your purchase.  Please email walesstreetdesign@gmail.com no later than 14 days from postmark.  Please note that customers are responsible for any shipping and handling costs.

Returned items must be shipped back in resaleable condition.  Yarn that has been wound into a ball (or is otherwise not in its original skein form) may not be returned.

Incorrect or missing items from your order will be shipped/exchanged at no extra cost. 

PRIVACY

Any personal information you provide to Wales Street Yarns is secure and is only used to facilitate your purchase; your personal information is never shared.